Shipment Policy

Effective Date: December 27, 2024

At RoyalKeyNet, we strive to provide fast, reliable shipping to ensure your products arrive safely and on time. This Shipment Policy outlines our shipping procedures, available methods, and other important shipping information for your orders.

1. Shipping Locations

We offer shipping to all U.S. addresses and select international destinations. Additional customs duties, taxes, or import fees may apply for international orders, and these are the responsibility of the customer.

2. Shipping Methods

We offer several shipping options to suit your needs, including:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-4 business days.
  • Express Shipping: Estimated delivery time of 1-2 business days.

Shipping costs are calculated based on the delivery address and the shipping method selected at checkout.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-3 business days from the time the order is placed, excluding weekends and holidays.
  • Orders placed on weekends or holidays will be processed the next business day.
  • After processing, your order will be shipped via your selected shipping method.

4. Order Tracking

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to track your order’s status through the carrier’s website.

5. Shipping Fees

Shipping fees are calculated based on the weight of your order, the shipping method chosen, and the destination address. Shipping costs will be displayed during checkout before completing your purchase.

6. Delivery Issues

We strive to deliver all orders on time, but external factors such as weather, holidays, or customs delays for international orders may affect shipping times. If your order is delayed or if you have any concerns, please contact us, and we will assist in tracking and resolving any issues.

7. International Shipping

For international orders, please note:

  • Customs Duties and Taxes: Import duties, taxes, and fees may be applied by the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping fees.
  • Shipping Time: International shipments may take longer than domestic orders, depending on the destination country and customs processing.

8. Shipping Address Accuracy

It is important to provide the correct shipping address when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately to make corrections before the order is processed.

9. Lost or Damaged Shipments

If your order is lost or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue. You may be required to provide photos of the damaged item(s) and packaging to assist with the claim.

10. Customer Support

If you have any questions about shipping, delivery, or tracking your order, please contact our customer service team:

RoyalKeyNet
1322 Willow Ct,
Grants Pass, Oregon (OR), 97527
Phone: (520) 298-4333
Email: info@royalkeynet.com
Website: royalkeynet.com